Refund and Returns

Keynote Health Refunds & Returns Policy


If you are not satisfied with your purchase, you may return it within 30 days for a refund, replacement or exchange if:

  • You have the original till slip or electronic receipt.
  • The item is unused.
  • The item is in its original, undamaged packaging.


Kindly Note:

  • Refunds will be made using the same method as the original form of payment.
  • Certain items cannot be exchanged for safety and hygiene reasons.
  • Gift vouchers cannot be refunded.


  • We reserve the right to send returned products for further assessment


Please note that, due to the courier costs on our side, we are unfortunately unable to refund the delivery fee should you choose to cancel your order.


Last Updated: 11.07.2019